Hello JP,
Its not SAP office inbox, it is the user Outlook mail.
I mean, the mail is sending out from SOST and status shows green (message 73), No error message is shown in SOST queue.
Problem description is here:
1. User ABC with mail id ABC@SAP.COM --> mail going out from SAP but not deliver to User outlook mail
2. User ABC with mail id XYZ@SAP.COM --> mail going out from SAP and deliver to User outlook mail
3. User XYZ with mail id ABC@SAP.COM --> mail going out from SAP and deliver to User outlook mail
Thanks,
Phani.