Dear Sijin;
When you go to the CRM Web Client for SOLMAN 7.1 via the t-code "CRM_UI" you will notice the tab "master data"
In master data you can make a search on your emplyees, and contacts.
You are also in master data tab able to create employee, contact, and root orgabization where you can use them in your incident management system.
Kindly check the following link:
http://help.sap.com/saphelp_crm60/helpdata/en/45/c936109bb611409b4fc57eff448991/content.htm
Best Regards
~Amal Aloun