We too faced similar issue where it was not able to find the instance using sapcontrol and also checked the below notes-
1895278 - SUM fails in INPUT-OS-USER-PASSWORDS phase .
1401712 - JSPM/SAPJup/SAPehpi/SUM cannot detect all cluster instances
But that doesn't work and found the below note which resolves our issue even though this note is released for Linux/UNIX-
1950848 - No instances were detected via sapcontrol
Issue logs for our Solman 7.1 upgrade through SUM1.0 SP10 Patch 8-
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Jun 12, 2014 10:09:20 AM [Info ]: Creating a proxy to the sapcontrol web service at http://sp-sol:50013
Jun 12, 2014 10:09:22 AM [Info ]: Setting the credentials for user administrator and a password.
Jun 12, 2014 10:09:22 AM [Info ]: Using user name administrator to authenticate against the SAPControl web service API.
Jun 12, 2014 10:09:22 AM [Info ]: Setting the service timeout to 300 s.
Jun 12, 2014 10:09:22 AM [Info ]: getParameterValue $(0) from $(1)
Jun 12, 2014 10:09:22 AM [Info ]: getParameterValue response: $(0)
Jun 12, 2014 10:09:22 AM [Info ]: The detected sapstartsrv release is 721 and patch level is 201. The minimum supported patch level for this release is 21.
Jun 12, 2014 10:09:22 AM [Info ]: accessCheck for function $(0) ...
Jun 12, 2014 10:09:22 AM [Info ]: accessCheck for function $(0) is ok
Jun 12, 2014 10:09:22 AM [Info ]: Creating a proxy to the sapcontrol web service at http://sp-sol:50013
Jun 12, 2014 10:09:24 AM [Info ]: Setting the credentials for user administrator and a password.
Jun 12, 2014 10:09:24 AM [Info ]: Using user name administrator to authenticate against the SAPControl web service API.
Jun 12, 2014 10:09:24 AM [Info ]: Setting the service timeout to 300 s.
Jun 12, 2014 10:09:24 AM [Info ]: getParameterValue $(0) from $(1)
Jun 12, 2014 10:09:24 AM [Info ]: getParameterValue response: $(0)
Jun 12, 2014 10:09:24 AM [Info ]: getParameterValue $(0) from $(1)
Jun 12, 2014 10:09:24 AM [Info ]: getParameterValue response: $(0)
Jun 12, 2014 10:09:25 AM [Warning]: No instances were detected via sapcontrol. Most probably there is no local sapstartsrv process running.
Jun 12, 2014 10:09:25 AM [Error ]: The following problem has occurred during step execution: com.sap.sdt.tools.sysinfo.RequiredKernelFunctionNotSupportedException: No instances were detected via sapcontrol. Most probably there is no local sapstartsrv process running.
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Saurabh Mishra